FAQ

How do I join Imperial Bodies

You can sign up immediately via our link below.

We do confirm all new members and make sure we have all the necessary information and that your payment is set up correctly.

Once payment is received you will be contacted by text with information on how to gain access to the door and some essential rules and expectations to make sure you help us stay safe and stay open.

SIGN UP

 

How do I get access to the gym?

Once you have signed up and set your membership payment up via clubright you will be sent a text message within 24 hours (working days only) from the owner, Dee, with instructions for booking sessions and provide you with door access.

If you do not receive a message please contact Dee on 07398926433. Please be mindful that we do not work over the weekends and if you do sign up after Friday 8pm you will recieve a message until Monday.

How do I book a session?

All bookings are done via the ClubRight app where you signed up.

Booking process for members.

Open your app and select Make a Booking

Choose the time and area of the gym you will be doing the majority of your session.

They are divided into;
Bodybuilding
Crossfit/Weightlifting/Calisthenics
Strongman/Bodyweight

So long as the gym isn’t at the capacity of 18 members you will be able to move around the gym and use other areas.

During Off Peak times you will just be taking a space in the gym, no specific area is needed to be reserved.

However, if you book a 4:30/5am slot and think you will still be in the gym after 6am you will need to book 2 spaces, 1 for Off Peak and 1 space for 6am in the area you will be in.

Please be responsible and respect your fellow members and more importantly please take note that everything that is done to facilitate you booking and using the gym is done manually by myself and is not automatic.

If there are any issues please do get in touch and I will reply and deal with anything urgent within 24 hours during the week and within 48 hours at weekends.

 

 

Can I train with family members as one?

For those on a couples or family membership you must all book a session each but will be able to train together as a 'bubble' in one area.

 

Why have you limited numbers in the gym?

Due to recent events and Covid we have been required to implement social distancing measures and must adhere to a minimum of 100ft per person within the gym.

For us to comply with this we had to ensure all possible training styles were capped to ensure all our members can train safely.

As restrictions ease we will review our numbers.

When will you offer classes?

Our classes start 1st September 2020.

Class numbers will be capped but that means you get even better coaching and quality attention than before :)

Gym Rules

 

GYM RULES

On joining Imperial Bodies Gym all members will be offered a comprehensive induction to instruct you on the correct use of all the gym equipment and our expectations to ensure your safety.

Imperial Bodies Limited will not accept any liability for any claim for personal injury if you use the gym equipment having not undertaken an induction from a qualified member of Imperial Bodies staff.

You will be required to book your gym session prior to arriving at the gym. If a session hasn't been booked you will be asked to leave until you have done so.

On arrival to the gym you must be in your gym wear as changing rooms will be temporarily unavialable to help us minimise the risk of spreading the virus.

You will be required to sanitise your hands on entry.

Please do not allow other members to follow you inside the gym and use your own door access.

To protect the interests and ensure the safety of our valued, paying members, offenders will have their membership cancelled with immediate effect and without any refund.

All members entering and exiting Imperial Bodies Limited during unstaffed hours are monitored by CCTV to ensure our member safety and prevent abuse.

You will not be permitted access and will be asked to leave should we believe you are unwell or show symptoms of Covid-19.

You may not use the gym whilst under the influence of alcohol, drugs, tranquilizers or any medication or other substance which may affect your ability to exercise safely. Imperial Bodies Limited reserves the right to refuse you entry to the premises if it believes you are unfit to use the gym.

Only imperial Bodies authorised personal trainers are permitted to train members in the Gym. Anyone else seen to be training our members will be asked to leave the gym immediately and membership may be terminated.

Members are not permitted to do photoshoots inside the gym without the explicit authorisation from the owner.

OUR EXPECTATIONS WHILST TRAINING IN IMPERIAL BODIES

Wipe down benches and machines after use using the disinfectant wipes provided.

Collars are to be used at all times to secure the weights on the bars.

Weight plates are not to be leaned against equipment, benches or machines.

After using the equipment, strip the weights from the bars and return the plates and dumbbells to proper storage areas.

You must put your weights back in their original place when finished, failure to do so may result in your membership being terminated.

Liquid Chalk is available to purchase if required for the use of barbell work.

You must not behave in an aggressive, abusive, anti-social or threatening manner to any staff or member, any one doing so will have their membership terminated immediately and Imperial Bodies Limited reserves the right to contact the Police if deemed necessary.

Eating or drinking will be prohibited on the gym floor, you are only permitted to use capped water bottles.

Smoking, including e- cigarettes are strictly prohibited in all areas of the gym and outside the premises.

The Changing Rooms and shower will be temporarily unavailable in the interim.

Gym participants should report all equipment malfunctions, personal injuries and specific concerns immediately to the staff.

Any member failing to observe the stated rules or regulations and terms and conditions, at the discretion of the gym, will have their MEMBERSHIP REVOKED WITHOUT REFUND.

Terms & Conditions

MEMBERSHIP TERMS & CONDITIONS

 IMPERIAL BODIES MEMBERSHIP TERMS & CONDITIONS

PRINCIPAL TERMS

  1. Your agreement commences with Imperial Bodies once you have indicated your acceptance in the Declaration section of the online sign up process.
  2. This agreement will become binding on you and us when we contact you to confirm your membership application has been accepted, at which point a 30 day contract will come into existence between you and us.
  3. You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen.
  4. You cannot transfer this agreement to anyone else.

FEES AND CHARGES

  1. The first month's membership fees are collected from you by us either by Debit / Credit card at time of purchase, or by Direct Debit approximately 5 days from your membership application date. These fees are not refundable under any circumstances.
  2. If you are looking to upgrade your membership, there may be an additional fee charged at the point at which you upgrade.
  3. Your Direct Debit for monthly membership fees will be collected on, or around, the 1st of every month after you joined. Each payment made to cover your membership is non refundable.
  4. If any Direct Debit is returned unpaid or any cheque is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand the membership fee due. If, despite us having notified you of a missed payment, further payments are missed, we will either suspend or terminate your membership, and will provide you with written notice of our intention to do so.
  5. You agree to advise us immediately of any change to the Members Details provided.

PRICES

  1. From time to time we will need to increase the price of membership. We will give you at least 1 full months' notice of any incoming price increase and will make it very clear the date the price increase will take effect from and how much your membership will cost after the increase. During this period you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice then the price of your membership will be increased in accordance with our notice.
  2. You shall be entitled to cancel your daily membership the earlier of: (1) 14 days after the date of purchase; or (2) the day before the date on which you selected your daily membership to activate. If you cancel during this period you will receive a full refund if you have not used the gym. After this period the daily membership fee is not refundable.

TERMINATION OF MEMBERSHIP

  1. You may terminate your membership at any point by providing us with 30 days notice. Please email us; info@imperialbodies.uk to confirm the date you will cancel your membership. Your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate.
  2. Imperial Bodies has the right to terminate your membership, without notice, should you fail to adhere to any of our rules. We also reserve the right to terminate your memberhsip if we feel you are not an ideal member of Imperial Bodies Gym.

MONEY BACK GUARANTEE

  1. As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel your membership and receive a full refund of any fees paid within 14 days of completing your membership application form. However, as per regulation 36 of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you select to commence your membership immediately, or you ask us to start your membership early, you agree that if you subsequently cancel your membership within the 14 day period, you will be refunded any monies paid, less an amount for the membership you have already used. As an example of how this works, if your membership fee is £30 per month and you cancel your membership after 10 days of it commencing (having asked us to start it immediately) we shall refund you £20, keeping £10, which represents the membership you had used up to the point of cancellation.

ACCESS ABUSE POLICY

  1. Your PIN number / Access Device (defined below) can only be used by you: Your PIN number / Access Device is issued solely for your use, as your membership is personal to you and only covers your use of the gym. You are responsible for keeping your PIN number / Access Device secure and confidential at all times. The PIN number / Access Device remains our property at all times (unless agreed otherwise and evidenced in writing).
  2. Use of access is monitored: In the interests of the safety and security of all our members, use of PIN numbers and access is monitored and individuals using PIN numbers / Access Devices may be asked to provide proof of identification.
  3. What we will do if we think your PIN number / Access Device has been misused: Should we believe that your PIN number / Access Device has been used by another individual or individuals we will conduct an investigation. We will: (a) inform you, via email, that we believe your PIN number / Access Device has been used by another individual or individuals and ask you to provide us with reasonable assistance to investigate the matter; and (b) following our investigation we will contact you, via email, to inform you of our findings and our proposed course of action, which may include one or more of the steps set out in paragraph 4 below.
  4. Our Right to make additional charges and/or cancel your membership: If you refuse to cooperate with our investigation, or following our investigation we have reasonable grounds to believe that your PIN number was used, with or without your knowledge and/or consent, by another individual or individuals, depending on the particular circumstances of each case, we reserve the right to take one or both of the following steps, which are in addition to any other legal rights that we may have : (a) to apply a penalty charge to your membership fees (and increase your direct debit payment(s) accordingly).  The penalty charge will be calculated as being equal to a day rate charge of £10 (that applied at the time of use) for each occasion on which your PIN number was used by that individual/those individuals; and/or (b) in the event of serious misuse of your PIN number, for example, your PIN number has been used on repeated occasions and/or by more than one individual, to notify you, via email, that we will be cancelling your membership with immediate effect, and no refunds will be given.
  5. Your responsibility for another’s conduct: If we have reasonable grounds for believing that you knowingly provided your PIN number / Access Device to another individual or individuals, or allowed unauthorised entry following your entry to the gym (Known as tailgating) in addition to our rights referred to in paragraph 4 above, we will hold you responsible for the conduct of the individual(s) while on our gym premises, and liable for any loss we suffer as a consequence of that conduct. 

Access Device: the device, key-fob, or any other relevant security hardware device with built-in authentication equipment, issued or otherwise provided to you by us to enable you to securely access the gym in accordance with the terms of your membership. Only one device can be registered to an account at any time, if you lose or misplace the device you need to contact member services to remove the device immediately.

GENERAL TERMS & CONDITIONS

MISCELLANEOUS TERMS

  1. Members must be 18 or older. 
  2. You agree to comply with the Rules of Membership which are provided during your sign up and available to read inside the gym on request, which relate to opening hours, use of facilities and your conduct. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change.
  3. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
  4. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.
  5. There may be occasions where we have to close all, or part of, the gym of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.
  6. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.
  7. We will not be liable or responsible for outstanding monies paid to a Personal Trainer. Personal Training is arranged directly with the PT and not with Imperial Bodies Limited.
  8. As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.
  9. This agreement is governed by English Law.
  10. We may terminate this agreement with immediate effect on notifying you if you are in breach of the Gyms Rules.
  11. To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, wellbeing or physical condition. Further, that you will advise us immediately should your circumstances change.


INFORMATION ABOUT US

  1. We are a company registered in England and Wales. Our company registration number is 09964592 and Our registered office is at 27 GRASSCROFT, LONG BUCKBY, Northamptonshire, NN6 7PZ.
  2. If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning the owner on 07398 926433 or by e-mailing Us at info@imperialbodies.uk
  3. If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us by e-mail to Imperial Bodies Limited at info@imperialbodies.uk We will confirm receipt of this by contacting you by email.


YOUR PERSONAL INFORMATION

  1. We will use the personal information you provide to us to:
  2. (a) provide your membership services;
    (b) process your membership payment; and
    (c) inform you about relevant products or services from Imperial Bodies, or carefully selected third parties.  You may stop receiving these at any time by contacting us.
  3. We will not give your personal data to any third party and you will only receive communications directly from Imperial Bodies Limited.

Updated: 16/09/2020

 

 

Privacy Policy

Imperial Bodies Privacy Policy

This privacy policy sets out how Imperial Bodies uses and protects any information that you give Imperial Bodies when you use this website.

Imperial Bodies is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Imperial Bodies may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 14th March 2018.

What information do we collect?

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • Images captured via CCTV during unstaffed hours to ensure safety of members and prevent crime

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping. 
  • We may use the information to improve our products and services. 
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • Recorded images are viewed by the Manager of Imperial Bodies to ensure access has not been breached and all footage deleted after 24 hours.

Security

We are committed to ensuring that your information is secure. We use a secure server and also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

Do we use cookies?

Imperial Bodies uses cookies to ensure that you can interact with our web site successfully, to identify you when you visit our web sites and to keep track of your browsing patterns. The use of cookies does not give us access to the rest of your computer.

What is a Cookie?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

Why do we use Cookies?

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@imperialbodies.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Right of access

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Imperial Bodies, Unit 19 Royal oak Way South, Daventry, NN11 8PJ.

Changes

If your personal details change, please help us to keep your information up to date by updating your membership records and informing us via email; info@imperiabodies.uk. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.